[vc_row][vc_column][vc_custom_heading text=\u00a0\u00bbComplaints\u00a0\u00bb font_container=\u00a0\u00bbtag:h5|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][\/vc_column][\/vc_row][vc_row row_content_width=\u00a0\u00bbgrid\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1628589998341{margin-left: 2px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbWhat is a complaint ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h6|text_align:left|color:%23005a70″ google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n
A complaint is a written statement by which you express your dissatisfaction with our company on one or more clearly identified issues.\u00a0A request for a service or benefit, a request for information, clarification or advice is not a complaint.<\/p>\n
[\/vc_column_text][vc_custom_heading text=\u00a0\u00bbHow to make a complaint ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h6|text_align:left|color:%23005a70″ google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n
The complaint takes the form of a written document sent by post or by e-mail. A standard form is available for you to submit a complaint to us. This form must be sent :<\/p>\n
By post: LERIA, Service R\u00e9clamations, 60 rue de la Chauss\u00e9e d’Antin, 75 009 PARIS<\/p>\n
By e-mail to the address: servicereclamations@leria-insurance.com<\/strong><\/a><\/p>\n [\/vc_column_text][vc_custom_heading text=\u00a0\u00bbHow is your complaint handled ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h6|text_align:left|color:%23005a70″ google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n We will acknowledge your complaint within a maximum of 10 working days of receipt. If you do not receive a reply within this period, this means that we have not received your complaint, in which case we would be grateful if you could send it back to us.<\/p>\n If your complaint is within our delegated management area, we will deal with it as described in points 2 and 3 below.<\/p>\n If it is outside the scope of our management delegation, we will forward it to the insurance company for processing.<\/p>\n [\/vc_column_text][vc_custom_heading text=\u00a0\u00bbProcessing times\u00a0\u00bb font_container=\u00a0\u00bbtag:h6|text_align:left|color:%23005a70″ google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n We undertake to provide you with a response (positive or negative) within 60 days of receiving all the elements of your complaint.<\/p>\n [\/vc_column_text][vc_custom_heading text=\u00a0\u00bbAnswer given\u00a0\u00bb font_container=\u00a0\u00bbtag:h6|text_align:left|color:%23005a70″ google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n If you are a private individual and you are not satisfied with the response to your complaint, you may refer the matter to the mediator of La M\u00e9diation de l’Assurance. We would like to point out that only disputes concerning insurance for private individuals and opposing you to a broker who is a member of a union that is a member of La M\u00e9diation de l’Assurance fall within the competence of the mediator of La M\u00e9diation de l’Assurance.<\/p>\n You can consult the Mediation Charter on the website https:\/\/www.mediation-assurance.org\/Bienvenue\/chapitre \u00ab\u00a0The mediator\u00a0\u00bb<\/a>.<\/strong><\/p>\n You can refer to the mediator by one of the following means:<\/p>\n Postal address :<\/span><\/p>\n La M\u00e9diation de l’Assurance Mail address:<\/span><\/p>\n le.mediateur@mediation-assurance.org<\/strong><\/a><\/p>\n Website address :<\/span><\/p>\n
\nPole CSCA
\nTSA 50110
\n75441 Paris Cedex 09<\/p>\n